OpenSearch Support Services
24/7 or weekday coverage
Our OpenSearch Support & Consulting service is built for organizations seeking expert guidance—from troubleshooting and stabilization to strategic AI enhancements like semantic search, anomaly detection, and vector embeddings.
You’ll work directly with a consistent, experienced OpenSearch engineer who understands your system, your team, and your long-term goals.
Features of Dattell's
OpenSearch support
OpenSearch troubleshooting & stabilization
Our team specializes in stabilizing and optimizing OpenSearch clusters to ensure high availability and performance.
Personalized support with a dedicated engineer
We assign a consistent OpenSearch engineer to your account, ensuring in-depth understanding of your systems and personalized support, unlike services that rotate engineers with each ticket.
Support in your environment
By supporting OpenSearch in your environment, you retain full data authority and complete security control.
99.99% uptime guarantee
We focus on preventive maintenance and ensure exceptional reliability with a 99.99% SLA.
Simple pricing
Our flat-fee pricing structure provides clients financial predictability.
Support for all OpenSearch versions
We support nearly all OpenSearch versions, allowing clients to operate on their preferred version timelines.
OpenSearch training for your team
We provide comprehensive OpenSearch training and user-friendly support to ensure a positive experience with OpenSearch.
OpenSearch Support Services
24/7 or weekday coverage · Dedicated engineer
Our OpenSearch Support & Consulting service is built for organizations seeking expert guidance—from troubleshooting and stabilization to strategic AI enhancements like semantic search, anomaly detection, and vector embeddings. You’ll work directly with a consistent, experienced OpenSearch engineer who understands your system, your team, and your long-term goals.
OpenSearch Support Services
24/7 or weekday coverage · Dedicated engineer
Our OpenSearch Support & Consulting service is built for organizations seeking expert guidance—from troubleshooting and stabilization to strategic AI enhancements like semantic search, anomaly detection, and vector embeddings. You’ll work directly with a consistent, experienced OpenSearch engineer who understands your system, your team, and your long-term goals.
Features of Dattell's OpenSearch support
Features of OpenSearch support
Dedicated engineer for personalized support
We assign a consistent engineer to your account, ensuring in-depth understanding of your systems and personalized support.
OpenSearch support in your environment
By supporting OpenSearch in your own environment, you retain full data authority and complete security control.
99.99% uptime guarantee
We ensure exceptional reliability with a 99.99% SLA for fully managed OpenSearch.
No connector limitations
We support a wide array of connectors without limitations, facilitating seamless data integration across platforms.
Simple pricing - no variable fees
Our flat-fee pricing structure eliminates variable costs, offering clients financial predictability.
Support for all OpenSearch versions
We support nearly all OpenSearch versions, allowing clients to operate on their preferred version timelines.
OpenSearch training for your team
We provide comprehensive OpenSearch training to ensure a positive and successful experience with OpenSearch.
Unlimited clusters per environment
Our flexibility enables clients to segment workloads effectively, optimizing resource allocation and management.
Support for OpenSearch AI tools
We help teams implement, optimize, and run AI tools using OpenSearch.
Semantic & Vector Search
RAG & Generative AI
Conversational Interfaces
DevOps & Incident Insights
Enterprise AI Tools
Guidance on designing schemas, ingest pipelines, and embedding workflows. These tools improve search results by going beyond keyword matching.
Tune OpenSearch to power retrieval-augmented generation (RAG) with LLMs. Employing RAG ensures accuracy and reduces hallucinations.
Help with implementing the OpenSearch Assistant Toolkit or natural-language agents to make dashboards and operations more interactive.
Support for configuring AI-powered incident summarization and root-cause analysis. These AI outputs can be integrated directly into your current observability stack.
Help with scaling enterprise AI workloads across security, observability, and content search over hundreds of nodes.
For more information on how OpenSearch is being used for AI, check out our post on OpenSearch.org about using OpenSeach for RAG.
Decrease the cost of running OpenSearch.
We significantly decrease operating costs by optimizing OpenSearch for each client’s use case.
For example, a single bad query can result in 10,000% more hardware usage compared to an optimized query.
Contact us for OpenSearch support
Contact us for OpenSearch support
Our team is here to help, whether you’re looking for
consulting services or a completely managed solution.
Support for OpenSearch AI tools
We help teams implement, optimize, and run AI tools using OpenSearch.
Semantic & Vector Search
Guidance on designing schemas, ingest pipelines, and embedding workflows. These tools improve search results by going beyond keyword matching.
RAG & Generative AI
Tune OpenSearch to power retrieval-augmented generation (RAG) with LLMs. Employing RAG ensures accuracy and reduces hallucinations.
Conversational Interfaces
Help with implementing the OpenSearch Assistant Toolkit or natural-language agents to make dashboards and operations more interactive.
DevOps & Incident Insights
Support for configuring AI-powered incident summarization and root-cause analysis. These AI outputs can be integrated directly into your current observability stack.
Enterprise AI Tools
Help with scaling enterprise AI workloads across security, observability, and content search over hundreds of nodes.
For more information on how OpenSearch is being used for AI, check out our post on OpenSearch.org about using OpenSeach for RAG.
Decrease the cost of running OpenSearch.
We significantly decrease operating costs by optimizing OpenSearch for each client’s use case. For example, a single bad query can result in 10,000% more hardware usage compared to an optimized query.
Contact us for OpenSearch support
Additional OpenSearch support topics
We plan and execute zero downtime migrations from Elasticsearch to OpenSearch, including but not limited to mapping APIs, reindexing, plugins, security, and training.
Design networking, storage, and scaling for OpenSearch on AWS (EC2 or managed services). We handle snapshots, restores, and cutovers with zero downtime.
From VM sizing to data disks and availability sets, we move OpenSearch to Azure with automated snapshot/restore and validation in staging before go-live.
Right-size compute and storage on GCP, configure multi-zone resilience, and migrate data using snapshots or parallel indexing with controlled switchover.
Bringing OpenSearch back on-prem? We size hardware, design HA topology, and replicate data securely for a predictable, zero downtime transition.
We provide secure OpenSearch deployment support on-prem, including TLS, fine-grained RBAC, SAML/OIDC, audit logging, and network hardening for an end-to-end secure OpenSearch deployment aligned with your compliance needs.
OpenSearch performance tuning services including query DSL tuning, caching, heap/GC settings, threadpools, and circuit breakers—our experts remove bottlenecks and boost throughput and latency at scale.
Plan safe upgrades (incl. 1.x→2.x→3.x), verify plugin compatibility, and perform rolling restarts with snapshot protections and rollback plans.
Continuous cluster health checks, alerting, and rapid incident response to keep OpenSearch stable around the clock with clear runbooks and SLAs.
We diagnose red/yellow OpenSearch clusters, heap pressure, slow queries, indexing backlogs, and failed snapshots, and then deliver fixes and prevention steps.
OpenSearch index and shard optimization support. Right-size shards, tune mappings/analysis, optimize ILM (hot-warm-cold), and balance nodes to cut costs while improving search and ingest performance.
We design HA for OpenSearch, including but not limited to node roles, shard allocation awareness, multi-AZ/zone setups, and quorum settings.
Additional OpenSearch support topics
We plan and execute zero downtime migrations from Elasticsearch to OpenSearch, including but not limited to mapping APIs, reindexing, plugins, security, and training.
Design networking, storage, and scaling for OpenSearch on AWS (EC2 or managed services). We handle snapshots, restores, and cutovers with zero downtime.
From VM sizing to data disks and availability sets, we move OpenSearch to Azure with automated snapshot/restore and validation in staging before go-live.
Right-size compute and storage on GCP, configure multi-zone resilience, and migrate data using snapshots or parallel indexing with controlled switchover.
Bringing OpenSearch back on-prem? We size hardware, design HA topology, and replicate data securely for a predictable, zero downtime transition.
We provide secure OpenSearch deployment support on-prem, including TLS, fine-grained RBAC, SAML/OIDC, audit logging, and network hardening for an end-to-end secure OpenSearch deployment aligned with your compliance needs.
OpenSearch performance tuning services including query DSL tuning, caching, heap/GC settings, threadpools, and circuit breakers—our experts remove bottlenecks and boost throughput and latency at scale.
Plan safe upgrades (incl. 1.x→2.x→3.x), verify plugin compatibility, and perform rolling restarts with snapshot protections and rollback plans.
Continuous cluster health checks, alerting, and rapid incident response to keep OpenSearch stable around the clock with clear runbooks and SLAs.
We diagnose red/yellow OpenSearch clusters, heap pressure, slow queries, indexing backlogs, and failed snapshots, and then deliver fixes and prevention steps.
OpenSearch index and shard optimization support. Right-size shards, tune mappings/analysis, optimize ILM (hot-warm-cold), and balance nodes to cut costs while improving search and ingest performance.
We design HA for OpenSearch, including but not limited to node roles, shard allocation awareness, multi-AZ/zone setups, and quorum settings.
Additional OpenSearch support topics
We plan and execute zero downtime migrations from Elasticsearch to OpenSearch, including but not limited to mapping APIs, reindexing, plugins, security, and training.
Design networking, storage, and scaling for OpenSearch on AWS (EC2 or managed services). We handle snapshots, restores, and cutovers with zero downtime.
From VM sizing to data disks and availability sets, we move OpenSearch to Azure with automated snapshot/restore and validation in staging before go-live.
Right-size compute and storage on GCP, configure multi-zone resilience, and migrate data using snapshots or parallel indexing with controlled switchover.
Bringing OpenSearch back on-prem? We size hardware, design HA topology, and replicate data securely for a predictable, zero downtime transition.
We provide secure OpenSearch deployment support on-prem, including TLS, fine-grained RBAC, SAML/OIDC, audit logging, and network hardening for an end-to-end secure OpenSearch deployment aligned with your compliance needs.
OpenSearch performance tuning services including query DSL tuning, caching, heap/GC settings, threadpools, and circuit breakers—our experts remove bottlenecks and boost throughput and latency at scale.
Plan safe upgrades (incl. 1.x→2.x→3.x), verify plugin compatibility, and perform rolling restarts with snapshot protections and rollback plans.
Continuous cluster health checks, alerting, and rapid incident response to keep OpenSearch stable around the clock with clear runbooks and SLAs.
We diagnose red/yellow OpenSearch clusters, heap pressure, slow queries, indexing backlogs, and failed snapshots, and then deliver fixes and prevention steps.
OpenSearch index and shard optimization support. Right-size shards, tune mappings/analysis, optimize ILM (hot-warm-cold), and balance nodes to cut costs while improving search and ingest performance.
We design HA for OpenSearch, including but not limited to node roles, shard allocation awareness, multi-AZ/zone setups, and quorum settings.