Apache Pulsar™ Support FAQ
Apache Pulsar™ Support FAQ
Apache Pulsar™ Support FAQ
Here are a few question categories we see most often.
More questions and answers below.
Can you help with scaling Apache Pulsar?
We routinely scale and optimize Pulsar for companies receiving large amounts of data, along with data bursts.
We also set up auto-scaling events for automated responses to increases in traffic.
We are missing data. Can you help us troubleshoot where the data loss is happening?
Yes, we can help with all stages of your data pipeline, including app/producer generation of data, transformation, and loading.
Can you assist with upgrading Pulsar?
Yes, we can work with your team to ensure a smooth and successful upgrade.
We also help companies resolve update issues they encountered after their internal attempts to upgrade.
Can you help us with a Pulsar implementation that requires meeting strict compliance rules?
Yes, many of our clients have strict compliance and security requirements. Our engineers are well-versed in the needs of the different compliance rules.
Here are a few question categories we see most often. More questions and answers below.
Can you help with scaling Apache Pulsar?
We routinely scale and optimize Pulsar for companies receiving large amounts of data, along with data bursts.
We also set up auto-scaling events for automated responses to increases in traffic.
We are missing data. Can you help us troubleshoot where the data loss is happening?
Yes, we can help with all stages of your data pipeline, including app/producer generation of data, transformation, and loading.
Can you assist with upgrading Pulsar?
Yes, we can work with your team to ensure a smooth and successful upgrade.
We also help companies resolve update issues they encountered after their internal attempts to upgrade.
Can you help us with a Pulsar implementation that requires meeting strict compliance rules?
Yes, many of our clients have strict compliance and security requirements. Our engineers are well-versed in the needs of the different compliance rules.
Part A: Technical Questions
Part B: How Pulsar Support Works
If I hire Dattell will I get a dedicated solution architect or someone different depending on the day or month?
We assign a consistent Dattell engineer to become an extended member of your team and provide personalized Pulsar assistance from start to finish. You will meet your engineer before the engagement starts to ensure a good fit.
How will we communicate and work with Dattell?
Your Dattell engineer will work with you through your team’s preferred messaging system, such as Slack or Microsoft Teams, video calls, email, text, and/or phone calls. Your assigned engineer can VPN into your system, you can provide a company laptop, or we can strategize another way to work together if neither of those work for your use case.
What are your response times?
We strive to respond to all client inquiries in under 10 minutes. We guarantee incident response times within 15-minutes for Priority 1 issues for our fully managed Pulsar clients. All issues, no matter how small, are guaranteed a response within 3-business hours for all of our clients.
Are there caps on monthly Pulsar incidents?
No, we do not have a cap on incidents for Pulsar support or any of our other services.
Pulsar Support Services
Pulsar Support Services
Pulsar Support Services
Visit our Apache Pulsar page for more details on our support services.