Updated August 2023
Part A: Technical Questions
Part B: How Pulsar Support Engagements Work
If I hire Dattell will I get a dedicated solution architect or someone different depending on the day or month?
We always provide you with a dedicated Pulsar expert to become an extended member of your team and provide personalized Pulsar assistance from start to finish. You will meet your solution architect before the engagement starts to ensure a good fit.
How will we communicate and work with Dattell?
Your assigned solution architect will work with you through your team’s preferred messaging system, such as Slack or Microsoft Teams, video calls, email, text, and/or phone calls. Your assigned engineer can VPN into your system, you can provide a company laptop, or we can strategize another way to work together if neither of those work for your use case.
What are your response times?
We strive to respond to all client inquiries in under 10 minutes. We guarantee incident response times within 30-minutes for Priority 1 issues for our fully managed Pulsar clients. All issues, no matter how small, are guaranteed a response within 3-business hours for all of our clients.
Are there caps on monthly Pulsar incidents?
No, we do not have a cap on incidents for Pulsar support or any of our other services.
Part C: Additional Pulsar Resources
We have many articles on our blog about the fundamentals of Pulsar. Here are a few post that our clients have found particularly helpful:
We also offer a free Apache Pulsar course on Udemy that explains the basics concepts of Pulsar and includes a quickstart tutorial.
Apache Pulsar Support Services
If you are interested in 24/7 support, consulting, and/or fully managed Pulsar services, you can find more information on our Apache Pulsar services page.
Schedule a call with a Pulsar solution architect.